Two-Way SMS Messaging With a Custom Phone Number

In certain countries, CleanCloud allows you to obtain a custom phone number for two-way SMS messaging. This enables customers to reply directly to order updates and notifications, improving engagement and making communication more seamless. It’s especially useful for confirming repeat pickups via SMS.

Key Notes

Dedicated Use: The phone number provided is exclusively for CleanCloud. It cannot be linked to existing numbers, devices, or external platforms.
Number Availability: Specific numbers cannot be requested. Numbers are assigned based on current availability.
One-Way Messaging: Without a custom phone number, you can still send SMS messages (availability varies by country), but customers will not be able to reply.
Messaging Protocols: CleanCloud supports SMS only. Rich Communication Services (RCS) is not currently supported.

Pricing

The cost of a custom phone number depends on your location and subscription plan.

Base Pricing (excluding the US)

For eligible countries outside the US:

Fee Type	Lite/Pro Plans	Grow/Grow+ Plans
One-time Activation Fee	$50 / £50 / €50	Free
Monthly Fee	$5 / £5 / €5	Free

US Pricing

Due to 10DLC regulations, the pricing for US-based numbers differs:

Fee Type (US)	Lite/Pro Plans	Grow/Grow+ Plans
One-time Activation Fee	$50	Free
Monthly Fee	$25	Free

Availability

Two-way SMS messaging is currently available in:

Australia
Canada
United Kingdom
United States

Availability is dependent on local providers, carriers, and regulatory guidelines. For questions or additional options, contact our support team.

Setup Process

Contact CleanCloud Support
We’ll confirm whether two-way SMS is supported in your country.
Activation Timeline
Your custom number will typically be linked to your account within 7 days.
For US numbers, allow 2–3 weeks due to 10DLC registration requirements.
US-Specific Requirements
US customers can request a preferred area code (for example, 305). If it’s unavailable, an alternative will be assigned.

Accessing SMS Messages

1. CleanCloud Inbox

Customer replies appear in the Inbox on the New Order page (messaging icon). Use filters to view SMS-only messages.

Learn more about the CleanCloud Inbox feature in the related guide.

2. Customer CRM → Messages Tab

Open a customer profile and navigate to the Messages tab to view all SMS conversations linked to that customer. This provides a centralized view of communication history.

Frequently Asked Questions

Is a custom phone number available in all countries?

No. Two-way SMS messaging is currently available in:

Australia
Canada
United Kingdom
United States

How do I receive alerts for new SMS replies?

To avoid missing customer messages:

Go to Settings → Admin → Notifications → General Settings → Show New Message Notifications.
Select the station responsible for handling SMS messages (for example, Station 1).
Set how long notifications remain visible. We recommend Until Dismissed to ensure messages are acknowledged.